New legislation in 2012 forced distribution network operators to revise their approach to billing agreed supply capacity. These changes impacted heavily upon our client’s ﬂagship site, at which an IT multinational was the primary tenant. As a result of the new legislation, supply capacity was divided between two supply points whereas previously supply capacity had been charged for both as one line item on the estate invoicing.
This revision, when combined with E2 Services’ analysis of the tenant recharging, showed that historically our client had made insufﬁcient recovery against ASC from the IT multinational.
A clear, detailed report was submitted to the IT multinational outlining the historical under-recovery. Upon independent review by the tenant’s own utilities consultant, the full agreed value of £207,901.05 was paid to our client to satisfy the under-charge.
With something as complex as energy, there is ample scope for suppliers to make errors in their billing, and if those errors should work out ﬁnancially in the supplier’s favour, there is little incentive for them to be corrected. For this reason, overcharges on energy invoices are commonplace, and large energy users will invariably beneﬁt from an intensive, forensic analysis of their historical utility costs. In cases where overcharging is identiﬁed, E2 Services will project manage the rebate claim with the supplier from start to ﬁnish, with the client needing only to await delivery of the funds.
"E2 Services’ analysis was both thorough and clear. This allowed us not just to recover the monies owed but, crucially, to maintain a positive working relationship with the tenant."
Director, Asset Management, Property Management Client