Deregulation of the water market in England happened in April 2017. E2 has been helping clients secure competitive water contracts in Scotland since 2008 and is therefore well placed to support you in switching to a better provider. From our perspective, this is a welcome shake up of the monopolistic water supply industry. In the short term, E2 expects to see improvements in customer service, billing and ‘value adds’, such as smart metering, as well as a reduction in costs as competition grows.